Shipping policy
Shipping Policy
Shipping Overview
All orders are shipped from Fukuoka, Japan.
Shipping fees are calculated at checkout and are non-refundable once the order has been shipped.
Shipping Fees
Shipping to Canada is a flat rate of $10 per box.
Processing & Shipping Schedule
First-Time Orders
Your first box will be the next month’s themed box.
Orders are prepared after checkout and shipped based on our standard shipping schedule.
Subscription Renewal Orders
Subscription renewal orders are shipped based on the date your payment is processed:
• Payments processed between the 1st and 19th are shipped around the 20th of that month.
• Payments processed from the 20th through the end of the month are shipped near the end of that month.
All shipments are processed after successful billing confirmation.
Estimated Delivery Time
Shipping to Canada typically takes 10–20 business days after shipment, depending on customs and local delivery conditions.
Delivery times may vary due to external factors.
Tracking Information
Tracking numbers are provided by email after shipment.
Tracking updates may take 24–48 hours to appear.
Delivery Timing Disclaimer
Delivery timing is not guaranteed.
Delays may occur due to:
• Customs inspections
• Carrier congestion
• Weather conditions
• Local postal delays
These delays are outside of our control and are not eligible for refunds.
Customs Fees
Import duties or carrier processing fees may apply depending on your region.
These fees are the customer’s responsibility.
We do not:
• Mark packages as “gift”
• Under-declare value
All customs documentation complies with legal requirements.
Lost or Missing Packages
If tracking shows “delivered” but the item is missing:
- Check your mailbox and surrounding area
- Ask neighbors or building management
- Contact your local postal carrier
If still missing, contact us within 7 days.
Returns of Undeliverable Packages
Packages returned due to incorrect address, unclaimed delivery, or unpaid customs fees may be reshipped at the customer’s expense.
Shipping fees are non-refundable.
Contact
If you have any questions, please contact us via our contact form .
We're here to help and ensure you enjoy your experience with our products.